Shipping policy

To meet the shipping policy requirements of Google Merchant Center and Shopify platform, and ensure the transparency and timeliness of shipping, the specific rules are as follows:
  • Shipping Scope: Limited to the territory of the United States (including Oregon, Alaska, Hawaii, excluding overseas territories). International shipping services are not provided temporarily. For orders in Gladstone, Oregon, we will arrange local logistics priority delivery.
  • Shipping Timeframe: After the order is confirmed and paid (the payment is verified by Shopify's official payment system), the processing time is 1-2 working days. The shipping time varies from 3-7 working days depending on the shipping address (extended to 10 working days for remote areas in Oregon). The specific timeframe will be clearly displayed on the order page of the Shopify platform, consistent with the Google Merchant Center product feed information.
  • Shipping Fee Description: The shipping fee standard is clearly marked on the product page and the Shopify checkout page. Free shipping activities with a minimum purchase amount may be provided (specific conditions are subject to the Website's activity page). The shipping fee amount is clearly displayed during order checkout, with no hidden shipping fees, in line with Google Merchant Center's transparent pricing requirements and Shopify's platform rules.
  • Logistics Tracking: After the order is shipped, a logistics tracking number will be sent to the user via email and the Shopify order center. Users can query the logistics status through the logistics service provider's official website, the Shopify order center or this Website.
  • Shipping Responsibility: For problems caused by delays, loss or damage by the logistics service provider, this Website will assist users in communicating with the logistics party and the Shopify platform to ensure the legitimate rights and interests of users.